24casino Terms & Conditions

The following Terms and Conditions govern the use of the 24casino website, applications, and services. By registering an account or using any part of the platform, the player agrees to be bound by these terms, the Privacy Policy, and any specific rules attached to individual promotions or game features. These terms apply to all New Zealand players and are issued by the operator, Dama N.V., under the gaming licences held with the Curaçao Gaming Control Board and the Estonian Tax and Customs Board, and in line with the Department of Internal Affairs requirements for remote gambling services available to Kiwi players.

1. Definitions

In these Terms, the following expressions carry the meanings set out below:

Operator / We / Our: Dama N.V., the company that owns and operates the 24casino platform.
Player / You / Your: Any natural person who registers an account on the platform.
Account: The user account created by the player on the 24casino platform.
Services: The online gambling products offered through 24casino.
Bonus Funds: Any promotional credit applied to an account that is subject to wagering requirements.

2. Acceptance of Terms

By creating an account or by using any part of the Services, the player confirms that they have read, understood, and accepted these Terms in full. Any player who does not agree with any part of these Terms must not use the platform. We reserve the right to update these Terms from time to time, and we will notify players of material changes through the account dashboard or by email.

3. Eligibility

The player must be at least 18 years of age, or the legal minimum age for gambling in their jurisdiction, whichever is higher.
The player must be legally entitled to engage in real-money online gambling under the laws applicable to them.
The player must complete the identity-verification process before any withdrawal is processed.
Each player may hold only one account. Multiple accounts opened by the same person, household, or device may be closed without notice, and any winnings may be voided.

4. Account Registration

Account registration requires the player to provide accurate, complete, and current personal information, including full name, date of birth, residential address, contact number, and a working email address. The player is responsible for keeping account credentials confidential and for all activity that takes place on the account. Any change to registered details must be communicated to the operator promptly. We reserve the right to refuse registration, suspend, or close any account at our discretion in line with applicable law and our internal compliance procedures.

5. Prohibited Conduct

Providing false, incomplete, or misleading information during registration or verification.
Operating more than one account, or sharing access to an account with any third party.
Using bots, automated software, or any technical means to gain an unfair advantage in any game.
Engaging in collusion, syndicate play, or arbitrage that exploits promotional offers.
Attempting to circumvent any security, geolocation, or compliance control on the platform.
Using the platform for any unlawful purpose, including money laundering or the financing of illegal activities.

6. Deposits, Withdrawals & Banking

Deposits and withdrawals are processed through the cashier in the player’s account. Available methods include POLi, Visa, Mastercard, leading e-wallets (Skrill, Neteller, MiFinity), prepaid vouchers (Paysafecard, Neosurf), bank transfer, and major cryptocurrencies. Withdrawals are paid to the same method used for the deposit wherever possible. Minimum and maximum limits apply per method and per period and are listed in the cashier. The operator reserves the right to apply additional verification checks on large or unusual transactions in line with anti-money-laundering rules. Standard network and processing fees may apply depending on the chosen rail.

7. Bonuses & Wagering Requirements

Each promotion is subject to its own published terms, including minimum deposit, eligible games, game-contribution rates, maximum bet during wagering, wagering multiplier, and time limit. The standard welcome match bonus carries a 40x wagering requirement, with pokies contributing 100% and most table games contributing 10% or less. Wagering must be completed within five days of bonus activation, and free spins must be used within three days of being credited. Only one bonus may be active at a time. Bonus abuse, including bet-pattern manipulation, prohibited-game play during wagering, and account-balance behaviour designed to circumvent terms, may result in forfeiture of bonus funds and related winnings.

8. Responsible Gambling

The operator is committed to providing a safe and responsible gambling environment. Players have access to deposit limits, loss limits, wager limits, session time limits, reality checks, time-outs, self-exclusion, and activity history reports directly from the account dashboard. Detailed information on responsible-gambling tools and external support resources is set out on our Responsible Gambling page.

9. Intellectual Property

All content on the 24casino platform, including but not limited to text, graphics, logos, software, audio, video, and trademarks, is owned by or licensed to the operator and is protected by New Zealand and international intellectual property laws. Players may not copy, reproduce, distribute, or create derivative works of any platform content without prior written consent from the operator.

10. Limitation of Liability

To the extent permitted by applicable law, the operator is not liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of the Services. This includes losses caused by interruptions, technical errors, software issues, or third-party payment provider failures. The operator’s total aggregate liability to any player for any claim arising out of or relating to these Terms is limited to the amount held in the player’s account at the time the claim arose.

11. Governing Law & Dispute Resolution

These Terms and any dispute arising from them are governed by the laws of the jurisdiction in which the operator is licensed. Players are encouraged to raise any concern first through 24/7 live chat or by email to [email protected]. Unresolved disputes may be escalated to the licensing authority. The operator commits to resolving formal complaints within a reasonable timeframe and to participating in any official mediation procedure required by the regulator.

12. Contact

For any question relating to these Terms, the player may contact the operator through 24/7 live chat on the platform or by email to [email protected]. Formal complaints should be addressed to [email protected], and data-protection requests to [email protected].

By continuing to use the 24casino platform after these Terms have been published, the player accepts the Terms in full. If any provision of these Terms is found to be unenforceable, the remaining provisions continue in full force and effect.